Customer Service
Customer service is the key to our success
There are two important factors to a professional translation service: firstly, the translator must have the skills and experience to transcribe the message in an accurate and engaging style. Secondly, the customer and the translator must have strong communication based on mutual support.
For a complex project or a translation with a short deadline, communication is even more vital to ensure the translation meets the customer's expectations. When the customer is proactive, the translator will find it easier to provide the best quality translation.
What are the qualities of a proactive customer?
Fully engaged in achieving the best result
Active participation and commitment to the project's success.
Provides a comprehensive document for translation
Complete and well-organized source materials for accurate translation.
Give clear instructions
Clear guidance about the key message and target audience for the document.
Happy to answer questions
Willingness to provide essential background information and clarifications.
Customer requirements are our priority
Our customers can have complete confidence in our commitment to protecting their interests through our translations. While some translation companies put all their energy into securing new customers rather than following up on their early promises, we are focused on cultivating a productive and supportive long-term relationship, based on excellent service and strong communication.
Contact us today to discuss your requirements, so we can give you the best bespoke service.
Our promise to our customers
When you choose Kings of Translation for your translation requirements, you can be confident of the following guarantees:
Open communication
Honest and straightforward responses to all your questions.
Upfront quotes in advance
No hidden costs at the end of the project.
Regular progress reports
Adherence to deadlines and timely updates on your project.
Your choice of communication
The most convenient communication channels for your needs.
Ready to experience our customer-focused service?
Let's discuss your translation requirements and build a successful partnership