Expert customer support content translation services

Great support deflects tickets, boosts CSAT, and builds loyalty. Our customer support content translation ensures your knowledge base, FAQs, and scripted replies are clear, concise, and culturally accurate—so customers find answers quickly, no matter the language. With 120+ languages covered, your team can launch or expand into new regions with confidence.

Our KoT Intuit AI+Human approach blends advanced machine pre‑translation with expert human editing by in‑domain linguists. The result: up to 50% cost savings, accelerated turnaround, and 99.9% accuracy for support content that reads naturally and stays on brand. We maintain your tone—friendly, empathetic, and concise—across every article, macro, and auto‑reply.

Terminology consistency matters. We build client‑specific glossaries and translation memories to lock in preferred phrases for product names, feature labels, and troubleshooting steps. Whether you’re in SaaS, fintech, e‑commerce, telecoms, or healthcare, our subject‑matter experts know the jargon and the user journeys behind it.

Format fidelity is critical for help centres. We preserve structure and layout across platforms like Zendesk, Intercom, and Freshdesk, and we handle HTML, Markdown, XML, JSON, CSV, PO, and XLIFF. Lists, tables, code snippets, and UI references are mirrored exactly, so users recognise familiar patterns in every language.

As a global agency known for customer care, we keep projects simple and predictable—dedicated PMs, clear timelines, and proactive updates. With a 98% client return rate, Kings of Translation supports brands that serve customers worldwide, helping teams scale support efficiently while maintaining a consistent brand experience.

We start with discovery: goals, tone, regions, and file formats. Next, we build a terminology glossary and style guide, then run a short pilot to align on voice. Production uses our KoT Intuit AI+Human workflow—specialist translators edit and refine, followed by QA checks. A final DTP pass preserves identical layout and formatting.

Our DTP team reproduces complex help centre layouts, ensures tables and code blocks render correctly, and respects UI length constraints. We localise measurement units, date/time formats, and region‑specific references. Right‑to‑left languages and double‑byte scripts are handled with care, so your content looks correct from first view.

Transparent pricing keeps planning easy: standard translation from £0.05 per word, with volume discounts, and rush options when needed. Typical turnaround is 24–72 hours for small to medium batches; larger knowledge base projects are scheduled with staged deliveries to keep your publishing cadence on track.

Quality is backed by rigorous review, native linguists, and enterprise‑grade security (GDPR compliance and NDAs available). As a global translation agency (BBB A+ and ATA member), our work is trusted by teams across the UK and internationally. You get reliable, globally recognised quality with a single point of contact and 24/7 support.