Professional over-the-phone interpreting services

Over-the-phone interpreting is ideal when speed and convenience matter. If a patient is attending a GP triage call, a solicitor is clarifying instructions with a non-English-speaking client, or a customer support team must assist an overseas caller, OPI provides immediate, reliable language access. It avoids travel costs and scheduling delays while keeping conversations natural and secure.

Healthcare settings use OPI for NHS triage, clinic follow-ups, pharmacy consultations, and mental health check‑ins. Interpreters with medical expertise accurately convey symptoms, medications, contraindications, and consent—vital for safe outcomes. For urgent calls, we can connect you with a specialist interpreter on the same day.

Legal teams and public-sector organisations rely on telephone interpreting for client interviews, witness calls, probation check‑ins, and Home Office or local authority discussions. With professional confidentiality and impartiality, our interpreters help ensure procedural fairness and clear understanding across all parties.

Businesses use OPI to support sales, procurement, HR, and customer care. From supplier negotiations and warranty claims to onboarding and internal briefings, we help conversations flow—no matter the time zone. Kings of Translation offers 24/7 scheduling, so international teams can communicate when it suits them.

Our telephone interpreters are carefully vetted for language mastery, subject expertise, and professionalism. Many hold UK-relevant credentials such as DPSI or are NRPSI-registered, and bring sector-specific experience in medicine, law, finance, technology, and public services. This ensures nuanced terminology is correctly conveyed within sensitive contexts.

We prioritise confidentiality and data protection. Sessions follow strict privacy protocols aligned with GDPR and industry standards. For healthcare calls, interpreters observe relevant safeguarding and confidentiality requirements; for legal matters, impartiality and accuracy are paramount. Secure connection methods protect call content and participant details.

Cultural competence is central to effective interpreting. Our team navigates idioms, formality, and etiquette so you can focus on the message—not the mechanics. This is especially valuable across complex topics like informed consent, contract terms, or compliance obligations.

Same-day availability is often possible, and scheduled sessions can be arranged for recurring meetings or multi-party conferences. Our interpreters maintain strict confidentiality, impartiality, and professional ethics across all phone interpreting assignments, ensuring accurate communication for medical, legal, business, and personal calls.

Booking is simple. Tell us the languages, topic, and preferred time, and we’ll match you with a certified interpreter who understands your field. For on‑demand calls, we connect you as soon as an interpreter is available; for scheduled sessions, we ensure continuity with the same specialist wherever possible.

During the call, our interpreter facilitates in either consecutive or simultaneous mode, depending on the interaction. We can support two-way or multi-party calls, and we offer video options when visual cues would help. Detailed preparation materials (e.g., case notes, agendas, or reference documents) can be shared securely in advance to enhance accuracy.

Quality matters. Kings of Translation is a global agency known for client-focused service and a 98% return rate. Our interpreters follow professional codes and receive ongoing training. We support UK needs—from Home Office applications to NHS coordination—while serving international teams in Europe, the Americas, the Middle East, Africa, and APAC.

If you anticipate broader requirements, our full range of interpreting services covers on-site, remote video, business, legal, and medical interpreting. We coordinate seamlessly across time zones, languages, and platforms, ensuring consistent quality for multilingual communication across all formats.